Dr.-Ing. Jörg Risse
“If you can’t measure it, you can’t manage it.” This quote from Kaplan and Norton is at the heart of practical supply chain controlling. In this article, a balanced scorecard is adapted to the specific requirements of a supply chain between supplier and hospital, in the middle of which is a medical service center (Medical Warehouse MW). The MW symbolizes the paradigm shift in the supply of healthcare facilities by breaking up double supply structures as a bridge between supplier and hospital. The focus of the newly developed Balanced Scorecard is on selective key figures, all of which are related to the common supply chain strategy of the MW partners and at the same time are linked to one another via cause and effect relationships.
