The developments in the healthcare sector are progressing rapidly and bring about serious changes. In particular, clinics as complex organizations have to find their individual roles under new framework conditions and need concepts that enable them to have stable structures and make them fit for the future. However, it is becoming increasingly difficult to design qualitative decision-making and development processes.

In addition to technical knowledge, business consultancies also need the competence to have a lasting positive influence on a process of personal and group dynamic development. This leads to the approach of complementary advice. Classic management consulting as well as “systemic” process consulting with their respective focal points represent the two consulting approaches and combine the respective advantages.

kma report beratung, edition March 2015, p. 21

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