The organizational-administrative tasks of the inpatient patient flow are often characterized by a strong process fragmentation. Various actors perform similar activities, such as scheduling the inpatient admission of electric patients. This results in a large number of interfaces with ambiguous responsibilities in the patient flow process. The result is increased transparency and process complexity. The article describes the procedure for developing a concept for admission, occupancy and discharge management for the Nagold Hospital of the Southwest Clinic Association.

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